A little more about myself. I am a senior manager in a company that has quite a bit of interaction between both the customers and our suppliers. I have become quite adept in encouraging people to contact me via email versus the phone. I hate the phone. I know that "normal" people may dislike the phone for various reasons.
I hate the phone. In my retail years, I learned to listen (or attempt to). Imagine trying to understand people from all over the US, the many many accents, and uses of words. I know that most people have difficulties, but imagine having more than "typical". Imagine trying to understand, and knowing that you have to make a critical decision. Nerve racking, huh?
'Course, I understand also the poor way of communicating by email. As you read this, can you "hear" my inflections? Of course not, you can only assume or imagine....everyone knows that is the problem with emails - often times there are mis-understandings. The key is to know when to use what skills - phone and email.
Human beings are amazingly adaptive - aren't we?
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2 comments:
humans are amazingly adaptive, yes. But in contrast, many millions spend an evening at home watching the real life (& horribly edited) videos of the ever- plumping, bon-bon eating ex-sensation Britainy Spears and her amoeba-like hubby... an interesting answer to WHY we're potentially alone in the universe. NO ONE WANTS TO BE NEAR US.
I get that.....I totally get that!
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